These Terms & Conditions govern your access to and use of the promo888 platform. Please read them carefully before registering or placing any wagers.
These highlights are for convenience only and do not supersede the full terms below. All users are bound by the complete Terms & Conditions.
You must be aged 21 or above to register and use promo888. By creating an account, you confirm you meet this requirement. promo888 reserves the right to request age verification at any time.
Each player is permitted one registered account on promo888. Duplicate accounts will be suspended and associated funds may be forfeited pending review.
You are responsible for maintaining the confidentiality of your promo888 login credentials. All activity conducted through your account is your responsibility unless you have reported a security breach to promo888 support.
All promo888 transactions are processed in Malaysian Ringgit (MYR). Minimum deposit and withdrawal amounts apply. Funds must be wagered at least once before withdrawal requests are processed.
All promo888 bonuses and promotions are subject to specific wagering requirements and time limits. Abuse of promotional offers, including multi-accounting or collusion, will result in bonus forfeiture and account suspension.
promo888 provides deposit limits, loss limits, session reminders, and self-exclusion tools. Players who have self-excluded may not attempt to circumvent exclusion by registering new accounts.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and promo888 ("promo888", "we", "us", "the Platform") governing your use of the promo888 website, mobile application, and all associated gaming and wagering services (collectively, the "Services"). By registering an account, accessing the Platform, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not use the promo888 Services.
1.1 Your access to and use of promo888 is conditional upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, registered users, and any other persons who access or use the Services.
1.2 By creating a promo888 account, you represent and warrant that: (a) you are of legal age to engage in online gambling in your jurisdiction; (b) you are not located in a jurisdiction where online gambling is prohibited; (c) all information you provide during registration is accurate, complete, and current; and (d) you are acting on your own behalf and not on behalf of any third party.
1.3 These Terms should be read alongside the promo888 Privacy Policy and Responsible Gaming policy, both of which form part of your agreement with promo888.
2.1 Minimum Age. You must be at least 21 years of age to register and use the promo888 platform. promo888 strictly prohibits the use of its Services by minors. By registering, you confirm that you are 21 or older.
2.2 Verification. promo888 reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory verification within a reasonable timeframe may result in account suspension and the withholding of funds pending review.
2.3 Jurisdictional Restrictions. It is your sole responsibility to ensure that accessing and using promo888 is lawful in your jurisdiction. promo888 does not make any representation that its Services are appropriate or available for use in all locations. Malaysian users acknowledge that they are solely responsible for compliance with their local laws regarding online gambling.
2.4 Excluded Persons. Individuals who are employees, contractors, or agents of promo888 or its affiliated entities, or immediate family members of such persons, are not permitted to hold a playing account or participate in any promotional offer.
3.1 Single Account Policy. Each player is permitted to maintain only one registered account on promo888. Opening duplicate or multiple accounts is strictly prohibited and will result in the suspension or permanent closure of all associated accounts. Any winnings or bonus funds accrued across duplicate accounts may be voided.
3.2 Accurate Information. You must provide accurate, truthful, and up-to-date information during registration and must promptly update your account details if any information changes. promo888 is not liable for any losses arising from inaccurate information provided by you.
3.3 Account Security. You are solely responsible for maintaining the confidentiality of your promo888 username and password. You agree to: (a) use a strong, unique password; (b) enable two-factor authentication where available; (c) not share your login credentials with any third party; and (d) notify promo888 support immediately if you suspect unauthorised access to your account. promo888 will not be liable for any losses arising from unauthorised access where you have failed to take reasonable security precautions.
3.4 Account Currency. All promo888 accounts operate in Malaysian Ringgit (MYR). Deposits, withdrawals, bonuses, and winnings are all denominated in MYR.
4.1 promo888 accepts deposits via approved Malaysian payment channels including Maybank2u, CIMB Clicks, Public Bank online banking, Touch n Go eWallet, and Boost, subject to availability and minimum transaction amounts as published on the platform.
4.2 Minimum Deposit. Minimum deposit and minimum withdrawal amounts are as published in the promo888 banking section and may be updated from time to time without prior notice.
4.3 Wagering Requirement Before Withdrawal. Deposited funds must be wagered at least once before a withdrawal request may be submitted, unless otherwise specified in the terms of a specific promotion or your account tier.
4.4 Withdrawal Processing. promo888 targets withdrawal processing within one (1) hour for standard requests. Processing times may be extended where additional verification is required or during periods of high transaction volume. promo888 is not liable for delays attributable to third-party payment processors or banking institutions.
4.5 Payment Verification. All withdrawals will be made to the same payment method used for the most recent qualifying deposit, or to a verified account in the name of the registered account holder. promo888 reserves the right to request identity and payment verification documentation before processing any withdrawal.
5.1 All bonuses, promotions, free bets, cashback offers, and other promotional incentives offered by promo888 are subject to specific terms, wagering requirements, validity periods, and game contribution rates as set out in the applicable promotion description.
5.2 promo888 reserves the right to modify, suspend, or withdraw any promotion at any time. In the event of any inconsistency between a promotion's specific terms and these general Terms, the promotion-specific terms shall prevail.
5.3 Any attempt to abuse the promo888 bonus system — including but not limited to multi-accounting, bonus stacking beyond permitted limits, or coordinated exploitation — will result in immediate bonus forfeiture, account suspension, and potential recovery of any winnings derived from the abuse.
5.4 Bonuses credited to your promo888 account are non-transferable and have no cash value until applicable wagering requirements have been fully met.
6.1 All bets and wagers placed on promo888 are subject to the specific rules applicable to the relevant game or sport market as displayed within the platform at the time of placing the bet.
6.2 Once a bet is confirmed and accepted by promo888, it cannot be cancelled or amended by the player except where the platform provides an explicit cash-out or bet amendment feature.
6.3 promo888 reserves the right to void any bet or wager placed in error, on an incorrectly priced market, or in circumstances where promo888 has reasonable grounds to believe that the integrity of a sporting event or game outcome has been compromised.
6.4 In the event of a technical failure, disconnection, or force majeure event during an active game session, promo888 will apply the outcome recorded on the platform's server at the time of interruption. promo888 is not liable for losses attributable to technical failures on the player's device, internet connection, or third-party infrastructure.
7.1 You agree not to engage in any of the following conduct on the promo888 platform:
7.2 promo888 reserves the right to suspend or permanently close any account and void all associated transactions where prohibited conduct is detected or reasonably suspected.
8.1 All content on the promo888 platform — including but not limited to software, game assets, graphics, text, logos, and trademarks — is the exclusive property of promo888 or its licensors and is protected by applicable intellectual property laws.
8.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the promo888 platform solely for personal, non-commercial recreational gaming purposes. This licence does not include the right to reproduce, modify, distribute, or create derivative works from any promo888 content.
9.1 To the maximum extent permitted by applicable law, promo888 shall not be liable for: (a) any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Services; (b) losses of winnings, profits, data, or goodwill; or (c) any loss or damage arising from circumstances beyond promo888's reasonable control.
9.2 promo888's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you into your promo888 account in the twelve (12) month period immediately preceding the event giving rise to the claim.
9.3 Nothing in these Terms shall exclude or limit promo888's liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
10.1 promo888 collects, processes, and stores your personal data in accordance with the promo888 Privacy Policy, which forms part of these Terms. By registering an account, you consent to such collection and processing as described in the Privacy Policy.
10.2 promo888 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, or destruction.
11.1 promo888 is committed to promoting responsible gambling. All players are encouraged to set personal limits on deposits, losses, and session duration within their account settings.
11.2 Players who wish to take a break from gambling may request a cooling-off period or self-exclusion through the promo888 support team or directly from their account settings. Self-exclusion is enforced immediately upon confirmation and applies to all promo888 Services.
11.3 Players who have self-excluded must not attempt to circumvent their exclusion by registering new accounts. Any account opened in violation of a self-exclusion will be closed and associated funds returned subject to verification.
11.4 For further guidance, please visit the Responsible Gaming page. promo888 operates under international gaming authority licensing, and responsible gaming obligations form part of the platform's licensing requirements. 21+ only.
12.1 promo888 reserves the right to suspend or permanently close your account at any time, with or without prior notice, where promo888 determines that you have breached these Terms or where such action is required to comply with applicable law or regulatory obligations.
12.2 You may close your promo888 account at any time by contacting the support team. Upon closure, any outstanding verified balance will be returned to you via your registered payment method, subject to the withdrawal verification requirements set out in Section 4.
13.1 promo888 reserves the right to amend, update, or replace these Terms at any time. The updated Terms will be published on the promo888 website with a revised "last updated" date. Your continued use of the platform following the publication of updated Terms constitutes your acceptance of the revised Terms.
13.2 If material changes are made to these Terms, promo888 will use reasonable efforts to notify registered users via email or in-platform notification.
14.1 These Terms shall be governed by and construed in accordance with the laws applicable to the jurisdiction under which promo888 holds its international gaming licence.
14.2 In the event of any dispute arising under or in connection with these Terms, the parties agree to attempt resolution in good faith through direct negotiation in the first instance. Disputes that cannot be resolved through negotiation shall be referred to binding arbitration in accordance with the rules of the applicable international gaming authority.
15.1 If you have any questions regarding these Terms, please contact the promo888 support team via live chat, available 24 hours a day, 7 days a week through the platform.
15.2 Written enquiries may be directed to: [email protected]
Notice: These Terms & Conditions were last updated on 11 June 2026. By continuing to use the promo888 platform after this date, you acknowledge and accept these Terms. If you do not agree, please discontinue use of the Services and contact support to close your account.
If you have questions about these Terms or need help with your promo888 account, our 24/7 support team is ready to assist via live chat.
🔞 21+ only. promo888 operates under international gaming licensing. Please gamble responsibly.