Your privacy matters to promo888. This policy explains exactly what personal data we collect, how we use it, who we share it with, and the rights you hold over your information.
These highlights summarise our key privacy commitments. They do not replace the full policy below, which governs your relationship with promo888 regarding personal data.
promo888 applies industry-standard SSL encryption and access controls to protect your personal data. Only authorised personnel with a legitimate operational need may access player information.
promo888 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the promo888 platform and Services.
You have the right to access, correct, and request deletion of your personal data held by promo888. Requests can be submitted at any time through our support team, subject to applicable legal and regulatory retention obligations.
promo888 uses cookies and similar technologies solely for platform functionality, session management, and analytics. We do not use cookies to serve third-party advertising or to track you across unrelated websites.
As an internationally licensed gaming operator, promo888 complies with data protection obligations under our licensing framework, including requirements around KYC documentation retention and AML reporting.
In the event of a data breach that poses a risk to your rights or interests, promo888 will notify affected players promptly and take all reasonable steps to contain and remediate the incident.
This Privacy Policy ("Policy") describes how promo888 ("promo888", "we", "us", "our") collects, uses, stores, shares, and protects personal information relating to users ("you", "Player") of the promo888 website and mobile application (collectively, the "Platform"). This Policy forms part of the promo888 Terms & Conditions. By registering an account or using the promo888 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
1.1 promo888 is committed to protecting the privacy and security of every player's personal information. We recognise that trust is foundational to the relationship between a gaming platform and its users, and we take our data protection obligations seriously — not merely as a matter of regulatory compliance, but as a core operational principle.
1.2 This Policy applies to all personal data collected through the promo888 Platform, including data collected during registration, during gameplay, during transactions, through customer support interactions, and through the promo888 mobile application.
1.3 Malaysian users should note that promo888 handles personal data in accordance with the data protection obligations imposed by our international gaming licence framework. Players are encouraged to review this Policy carefully and direct any questions to the promo888 support team.
2.1 For the purposes of this Policy, promo888 acts as the data controller in respect of personal information collected from players through the Platform. promo888 determines the purposes and means of processing such personal data.
2.2 Where promo888 engages third-party service providers to process personal data on its behalf, those providers act as data processors and are contractually bound to process data only in accordance with promo888's documented instructions and to maintain appropriate security standards.
3.1 Registration Data. When you create a promo888 account, we collect: full name; date of birth; email address; phone number; residential address; preferred currency (MYR); and username and password (password stored in hashed form only).
3.2 Verification Data. To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under our licensing framework, promo888 may request copies of: government-issued identity documents (e.g., Malaysian MyKad or passport); proof of address documentation; and payment method verification documentation.
3.3 Transaction Data. promo888 records all financial transactions associated with your account, including deposit amounts, withdrawal requests, payment method details (where permitted), bonus credits, and wagering history.
3.4 Usage Data. We automatically collect certain technical and behavioural data when you interact with the Platform, including: IP address; device type and operating system; browser type; session timestamps; game play logs; and navigation patterns within the Platform.
3.5 Communications Data. When you contact promo888 support via live chat or email, we retain records of those communications for quality assurance, training, and dispute resolution purposes.
3.6 Responsible Gaming Data. If you use promo888's responsible gaming tools (deposit limits, self-exclusion, etc.), we record those preferences and the associated dates. This data is treated with heightened sensitivity and is used solely to enforce your protection settings.
4.1 promo888 uses your personal data for the following purposes:
4.2 promo888 may use aggregated, anonymised usage data for internal analytics, product development, and reporting purposes. Such data cannot be used to identify you individually.
5.1 promo888 processes your personal data on the following legal bases:
6.1 promo888 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your personal data in the following limited circumstances:
7.1 promo888 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. The categories of cookies we use include:
7.2 promo888 does not use cookies for third-party advertising purposes. You can manage cookie preferences through your browser settings, noting that disabling essential cookies may impair Platform functionality.
8.1 promo888 retains personal data for as long as your account remains active and for such additional period thereafter as is required by applicable law or our licensing obligations. In practice, this means:
8.2 Where data is no longer required for any lawful purpose, promo888 will securely delete or anonymise it.
9.1 Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by promo888:
9.2 To exercise any of the above rights, please contact the promo888 support team via live chat or at [email protected]. promo888 will respond to all valid requests within thirty (30) days.
10.1 The promo888 platform and its service providers may operate infrastructure in jurisdictions outside Malaysia. Where personal data is transferred internationally, promo888 ensures that appropriate safeguards are in place — including contractual protections with data processors — to maintain a level of protection equivalent to that described in this Policy.
11.1 The promo888 Platform is strictly intended for adults aged 21 and above. promo888 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person below the minimum age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered an account, please contact promo888 support immediately.
12.1 promo888 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. These include: SSL/TLS encryption for all data in transit; encrypted storage of passwords using industry-standard hashing algorithms; role-based access controls limiting data access to authorised personnel; regular security audits and vulnerability assessments; and incident response procedures for data breach scenarios.
12.2 While promo888 takes all reasonable steps to protect your data, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your promo888 account credentials.
13.1 The promo888 Platform may contain links to the websites or services of third-party partners, game providers, or other organisations. promo888 is not responsible for the privacy practices of those third parties and encourages you to review their privacy policies independently. This Privacy Policy applies solely to data collected through the promo888 Platform.
14.1 promo888 reserves the right to update or amend this Privacy Policy at any time. The updated Policy will be published on the promo888 Platform with a revised "last updated" date. Where material changes are made, promo888 will endeavour to notify registered players via email or in-platform notification. Your continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by promo888, please contact our support team via live chat, available 24 hours a day, 7 days a week through the Platform.
15.2 Written data privacy enquiries may be directed to: [email protected]
Notice: This Privacy Policy was last updated on 11 June 2026. By continuing to use the promo888 platform after this date, you acknowledge and accept this Policy as currently published.
Our support team is available 24/7 to address any questions about your data, account privacy settings, or your rights under this Policy.
🔞 21+ only. promo888 operates under international gaming licensing. Please gamble responsibly.